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We are receiving over 60 email questions each day and try as we might, cannot get to every one. Simple yes or no type questions will always get answered before long technical "story questions". If you need a question answered that has a lot of details, it will probably be returned with even more questions from us, back and forth. This type of question is better handled by phone (619 442-0680). If you do not get a response within a few days, try again (note that it is a 2nd try in the subject) or give us a call between 8am and 5pm PST Mon.-Fri. We look forward to serving you in the most effective way possible, Thank You!